Despite being the only Vietnamese airline in the list of 100 best airlines in the world, Vietnam Airlines’ services are still below 4-star standard in some categories, especially business class.

Vietnam is one of the hottest aviation markets in the world, however, not many airlines in this market are highly rated for their service quality.

10 best airlines call out 9 from Asia, 2 from Southeast Asia

Skytrax Star Ratings are recognised as an Oscar award of airlines around the world. Accordingly, airlines are rated based on 20.36 million surveys, and the highest score is 5 stars. Grading is based on factors including on-board services, ground services, airports, with 49 categories.

Among airlines rated by Skytrax, 12 are rated 5 star, of which 9 airlines are from Asia. Two Southeast Asian airlines – Garuda Indonesia and Singapore Airlines – are in this list.

The world's best airline is Singapore Airlines. After 10 years of improving service quality, this airline has returned to the top spot

Qatar Airways, which used to be named as the world’s best airline in 2011, 2012, 2015 and 2017, has dropped to 2nd position this year.

Vietnam Airlines rated 4 stars for 3 consecutive years

According to the rating of Skytrax, only one Vietnamese airline - Vietnam Airlines - is listed as one of 100 best airlines in the world. Vietnam Airlines ranked 50 out of 100 leading airlines, down 3 places from 2017.

Vietnam Airlines is one of 12 airlines in Asia rated 4 stars. There are 42 airlines rated at this level.


Two other Vietnamese airlines, Vietjet Air and Jetstar Pacific, are not in this group.

Vietnam Airlines is rated 4 stars by Skytrax for the third time thanks to their service quality in economy flex class - long-haul flights, economy class – long-haul flights, business class – short-haul flights and economy class – short-haul flights.

Only business class – long-haul flights of this airline do not meet the 4-star standards.