Business Process Outsourcing (BPO) is a term used to refer to the outsourcing of a partner to provide day-to-day management, billing, customer care services, data entry, etc. to give a business more time for its core business areas.
Recently, Vietnam has been consecutively rated as an attractive destination for Software Outsourcing.
According to a report by C&W, with lower salaries compared to neighboring countries in Southeast Asia, Vietnam has established itself as one of the most attractive off-shore destinations with best quality compared to cost.
Currently, there are about 1,000 software companies with more than 80,000 employees in Vietnam, and it is one of the largest software export markets in the world and the second largest software service trust market for Japanese partners.
In addition, with a young population and 1-1.5 million people entering the labor market every year, Vietnam has an abundant supply of human resources.
The representative of C&W said: "Although it is not the cheapest outsourcing destination, Vietnam is still very competitive compared to other countries in the region, especially in the context of costs in India and China are on the rise”.
According to Mr. Lieberman, President of KMS Technology - an information technology service provider with offices in Atlanta (USA) and Ho Chi Minh City – said that Vietnam is an attractive destination in the field of service outsourcing because of two factors: human resource with modern IT skills and low rate of job hopping. The quit rate is only about 6-8%. Meanwhile, this figure for India is 20%.
Based on his experiences in India, the Chairman of KMS Technology realized that the modern IT skills of Vietnamese workers are equal to and even higher than that of other South Asian countries. The foreign language ability of Vietnamese IT human resources is also excellent.
FPT Software Company Limited (FPT Software)
FPT Software Co., Ltd specializes in outsourcing in Vietnam and abroad.
Established in 1988, FPT Software now has 3 headquarters located in Vietnam and some countries around the world such as the United States, Japan, Malaysia, Germany, Australia, Singapore, Malaysia, Thailand and the Philippines. Currently, FPT Software provides software outsourcing services to more than 150 leading companies in 20 largest countries in the world including Hitachi, NEOPOST, Petronas, Deutsche Bank and Unilever with contracts worth millions of dollars.
Harvey Nash Vietnam Company Limited (NashTech Vietnam)
NashTech Vietnam, a member of Harvey Nash group, has provided outsourcing services to customers around the world for more than 20 years. NashTech has built a workforce of thousands of IT engineers with the ability to provide diverse software solutions. The company also has a wealth of experience with a large number of projects in the high-tech fields such as Blockchain, Augmented Reality, Artificial Intelligence - Machine Learning, RPA, Big Data, Internet of Things and many other technologies.
Kyanon Digital is a software solutions company established in 2012 in Ho Chi Minh City. Currently, Kyanon Digital has nearly 200 employees and offices in major countries such as Singapore and France. Kyanon Digital also contributes to creating strong connections in the IT industry and is a co-founder of many alliances such as the VNITO Alliance, Omnichannel Vietnam, the Agile Vietnam Alliance. Over the years, Kyanon Digital has constantly strived to grow with the main goal of increasing operational efficiency, enhancing experience, satisfying customers and moreover helping customers create a competitive advantage in the market.
Saigon BPO Co., Ltd
Saigon BPO is a company specializing in providing Back-Office Services for Finance, Banking and Insurance companies with a focus on data entry services, document management and storage, software development with fast processing time, high accuracy, reasonable cost and absolute security.
Swiss Post Solutions (SPS) Company Limited
After 14 years of development in the industry, SPS is currently the leading company in Vietnam in the field of Information Technology (IT), specializing in data processing, complex BPO, software development and IT outsourcing services.
Thien Tu Trading & Communication Service Company Limited
Thien Tu Trading & Communication Service Co., Ltd is a company specializing in the production, construction, installation and maintenance of telecommunications broadcasting stations; building and developing infrastructure for telecommunications networks; and deploying 2G, 3G infrastructure for mobile networks (Mobifone, Vinaphone, Vietnamobile). The company is also the leading provider of consulting, care and answering services for professional customers via telephone switchboard (network 1080, Vinaphone, Vietnamobile ....)
USOL Vietnam Company Limited
USOL Vietnam Co., Ltd. is a member company of the famous Japanese technology corporation Nihon UNISYS. Established on June 1, 2006, the company operates in the fields of offshore software development, BPO services, IT services, selling H/W, S/W products.
Along with providing solutions and services for the Japanese market, Usol Vietnam is ambitious to develop its market share in Vietnam and many other countries in the region. Creating development opportunities for talented young human resources in Vietnam is the dedication and goal of Usol Vietnam.
Source: Vietnam Software and IT Services Association (VINASA)